Technical Support (f/m/d) for LMS SAP Success Factors

For a project we are looking for a Technical Support (f/m/d) for LMS SAP Success Factors.

Your tasks will be:

• Helpdesk for the population who want more information regarding training courses (both by phone and e-mail).

• Carrying out the various administrative activities related to planning and organising training for the staff.

• Carrying out the follow-up and registration of training courses.

• Carrying out various administrative tasks such as filing documents, and provide initial reporting to our business, trainers and participants.

• Performing quality improvement tasks, proactively looking for ways to work more efficiently and better integrate the various activities.

• Working out and test the LMS configuration(s) for new training paths, providing guidance and advise on potential (new – unused) LMS features. Testing configurations in the LMS.

• Working out new and simpler LMS-configurations for the complex training paths and control the new configurations fit the reporting requirements.

• Supporting the Academy Training Centre with the resolution of technical user issues that might arise in the LMS.

• Based on the above activities, creating and updating the documentation (Work Instructions and Quick Reference Guides)

Following Know-how is required:

• More than 3 years of experience in using the LMS SAP SuccessFactors as (knowledge of Items, Curriculum, Programs, Assignment Profiles, Exams and the logic behind it) or a similar experience.

• Accuracy, quality and safety awareness are a must.

• Good documentation and can write and explain (train) qualitative guidelines and instructions.

• MS-Office software (Word, Excel, Outlook, Powerpoint) and not averse to discovering new tools.

• Preferably certified in LMS SAP SuccessFactors (Learning)

• Passionate analyst, knowing how to capture customer needs and the satisfaction of the internal customers is essential

• Good communication Skills

• Good listener, customer-oriented and responsible

• Interested in electricity and willing to learn more about it

• Good organisational skills, work independently and take initiative

• Fluent English (C1) and German (C1). Knowledge of Dutch and French is beneficial.

Order Type: Contract / Freelance

Location: Remote (70%)Berlin(30%), travel to Brussels & Schaerbeek (30%)

Start: 01.09.2024

Duration: 31.12.24(with option of contract extension)

If you are interested, please let us know your hourly rate (Remote / Onsite) and your availability. We are looking forward to your application quoting the reference-number 3708 to resourcer@agex-it.de .

Any Questions? Call Ralph Pohlenz +49 30 832 157 2021.

Our current job offers can be found via the following link: https://agex-it.de/jobs-projekte/.